Meet Our Team of Experts
The strength of Bali KEK Kesehatan lies in our people. We have assembled a multidisciplinary team of seasoned professionals who possess a rare and powerful combination of medical knowledge, Indonesian regulatory expertise, and a deep understanding of luxury hospitality. Each member is dedicated to ensuring your medical journey is safe, seamless, and exceeds every expectation.
Dr. Ayu Lestari, M.Biomed., Ph.D.
Chief Medical Liaison
Credentials: Ph.D. in Biomedical Sciences, Universitas Indonesia; Master of Biomedicine (M.Biomed.), Universitas Gadjah Mada; Post-doctoral research in regenerative medicine, National University of Singapore.
Bio: Dr. Lestari is the medical cornerstone of our organization. With over 15 years of experience in biomedical research and clinical liaison roles, she is responsible for the rigorous vetting of all our clinical partners. She meticulously reviews their treatment protocols, physician credentials (STR/SIP), and adherence to Ministry of Health (Kemenkes) standards. Dr. Lestari ensures that all medical information we provide is accurate, evidence-based, and easy for patients to understand. Her passion lies in bridging the gap between complex medical science and patient-centered care, making her an invaluable advocate for our clients.
Budi Santoso, S.E.
Director of Operations
Credentials: Bachelor of Economics (S.E.), Universitas Gadjah Mada; Certified Hotel Administrator (CHA).
Bio: Budi brings two decades of experience from the pinnacle of Indonesia’s luxury hospitality industry, having held senior management positions with globally recognized brands like Four Seasons and Amanresorts. He is the architect of our client experience. Budi oversees all operational logistics, from seamless airport transfers with our vetted transport partners to coordinating with five-star hotels in Sanur and Nusa Dua. He ensures that every touchpoint of a patient’s journey reflects the highest standards of comfort, discretion, and personalized service. His deep network within Indonesia’s tourism sector, including connections with ASITA (Association of the Indonesian Tours and Travel Agencies), is instrumental in our operational excellence.
Sari Wijayanti, S.H., LL.M.
Head of Regulatory & Compliance
Credentials: Master of Laws (LL.M.) in Health Law, University of Melbourne; Bachelor of Laws (S.H.), Universitas Padjadjaran.
Bio: Navigating the legal and regulatory landscape of Indonesian healthcare requires specialized expertise, and Sari is our definitive expert. She maintains an up-to-the-minute understanding of regulations from the Ministry of Health, the Investment Coordinating Board (BKPM), and the Directorate General of Immigration concerning medical visas. Sari ensures that both our operations and our partners’ are in full compliance with all national and provincial laws, including patient data protection under the UU PDP. Her diligence provides our clients with the critical assurance that their journey is not only safe but also fully compliant with Indonesian law.
David Chen, M.B.A.
Head of International Patient Relations
Credentials: M.B.A., INSEAD; B.A. in International Relations, Johns Hopkins University.
Bio: David is the primary point of contact for our international clientele. Fluent in English, Mandarin, and Bahasa Indonesia, he has a rich background in business development for healthcare providers in Singapore and Hong Kong. David excels at understanding the unique needs and concerns of patients traveling from abroad. He provides clear, compassionate communication, guiding clients through the process of selecting a treatment, understanding costs, and preparing for their travel. His role is to ensure that every question is answered and every client feels supported and confident from their very first interaction.
Putu Wirawan
Patient Experience Manager
Credentials: Certified Tourism Professional, Bali Tourism Board (Disparda Bali); Diploma in Hospitality Management.
Bio: As a native of Sanur, Putu embodies the spirit of Balinese hospitality. With over 12 years of experience as a guest relations manager at leading luxury resorts, he is our on-the-ground expert. Putu and his team manage all personal concierge services for our clients in Bali. Whether it’s arranging a private yoga session for recovery, organizing a culturally sensitive tour for a companion, or simply ensuring a favorite beverage is stocked in their hotel suite, Putu’s meticulous attention to detail and warm demeanor transform a medical trip into a genuinely healing experience. He ensures every client feels personally cared for and connected to the best of what Bali has to offer.
Our team’s collective expertise is the foundation of our promise to you. To understand the principles that guide their work, please review our Editorial Standards and learn more about our services on our main Bali KEK Kesehatan page.
Continue exploring Bali KEK Kesehatan:
Our Bali KEK Kesehatan Service ·
Meet Our Team ·
Editorial Standards ·
Methodology ·
Sustainability ·
Safety & Compliance
The architects of your comfort and care
Beyond the precision of medical science, a true luxury medical journey unfolds through an orchestration of unparalleled comfort and personalized care. This is where our dedicated Guest Relations team, led by Maya Widya, steps in. With a background honed in five-star resorts across Southeast Asia, Maya and her specialists understand that every detail contributes to an elevated experience. They meticulously craft bespoke itineraries that extend beyond clinic appointments, integrating rejuvenating wellness activities, cultural immersions, and exquisite culinary experiences tailored to your dietary needs and preferences. From securing a private villa with ocean views to arranging a sunrise yoga session overlooking verdant rice paddies, their focus remains steadfast on your holistic well-being and serene recovery.
Our commitment to your comfort begins the moment you consider Bali KEK Kesehatan. The Guest Relations team acts as your personal concierge, anticipating your needs before you even voice them. They coordinate private transfers in luxury vehicles, ensure your accommodations meet the highest standards of opulence and tranquility, and provide seamless communication throughout your stay. Our multilingual concierge team, fluent in over eight languages including Mandarin, Arabic, and Russian, ensures that language is never a barrier to your peace of mind or ability to fully experience the warmth of Balinese hospitality. This dedication to personalized service transforms a medical trip into a restorative retreat, allowing you to focus entirely on your health and recovery while immersed in the island’s calming embrace.
Navigating the journey with operational mastery
Behind every seamless luxury medical journey is a sophisticated network of logistical and operational expertise. Bagus Santoso, our Director of Operations, spearheads this critical function, drawing on two decades of experience in international travel management and high-stakes event coordination. His team is responsible for the intricate choreography of your entire visit, from the moment you confirm your travel to your safe return home. This includes meticulous visa assistance, coordination of private jet or first-class commercial travel, and VIP airport services that bypass queues and ensure a swift, discreet arrival. The KEK Kesehatan itself is strategically located just a 20-minute drive from Ngurah Rai International Airport (DPS), further streamlining your arrival and departure process.
Bagus and his operational specialists manage all ground logistics with military precision, from secure, private transfers to arranging any necessary medical equipment or support services during your stay. They navigate Indonesia’s regulatory landscape with unparalleled efficiency, ensuring all legal and administrative requirements are met without burdening our guests. This meticulous attention to detail extends to post-treatment care coordination, including follow-up appointments, medication procurement, and even arranging for home care services if required upon your return. The result is an experience free from administrative burdens, allowing you to simply relax and recuperate, confident in the knowledge that every aspect of your journey is managed by seasoned professionals committed to your peace of mind. For more insights into traveling within the region, visit indonesia.travel.
Strategic vision for a healthier future in Bali
The vision of Bali KEK Kesehatan extends beyond individual patient care; it encompasses the strategic development of Bali as a global hub for health and wellness. Made Dharma, our Chief Strategy Officer, is instrumental in shaping this future, fostering critical partnerships and guiding the long-term growth of the KEK (Special Economic Zone). With a background in national economic development and public-private sector collaboration, Made works closely with government bodies, leading medical institutions, and local communities to cultivate an ecosystem that blends cutting-edge Western medical technology with the profound healing traditions of Bali. This strategic foresight ensures that Bali KEK Kesehatan remains at the forefront of medical innovation while honoring the island’s rich cultural heritage.
Made’s team is dedicated to attracting world-class medical talent and advanced facilities to the KEK, ensuring that our clients have access to the very best in specialized treatments and diagnostic capabilities. They also champion sustainable development practices, integrating eco-friendly infrastructure and supporting local Balinese businesses within the KEK. The Indonesian government has earmarked a significant investment into the KEK Kesehatan initiative, recognizing its potential to not only boost health tourism but also elevate the standard of healthcare for all. This long-term commitment transforms Bali KEK Kesehatan into more than just a medical destination; it is a testament to a national vision for a healthier, more vibrant Indonesia. Learn more about Indonesia’s strategic economic zones on Wikipedia.